Policies

                   

SHIPPING POLICY

All orders placed will be shipped out within 1-2 business days of the order date. They are sent out using Standard Canada Post Shipping methods which can be 3-5 business days. Should you require your item faster, kindly send me an email and we can coordinate a quicker shipping method.

For those who have chosen "Free Pick Up" you will receive an email from me to the email you have provided upon checking out. 

REFUNDS & EXCHANGES 

There are no refunds offered for jewellery purchases, however, if you have received your item and it is not quite what you'd expected it to be in terms of size and colour, please contact me and we can arrange an exchange. Each product description contains the size of the beads and the wrist size. Return shipping costs will be the buyer's responsibility.

All bracelets are currently measuring the standard 7 inches around the wrist. With regards to the stones, the beauty about natural semi precious stones is that each bead is not identical and hold its own physical characteristics. The veins and cracks each bead features is unique, which promises that your jewellery piece with different than anyone else's.Therefore the bracelet that appears in the image seen, will not be exactly the one you receive.

REPAIRS & REPLACEMENTS

Should your item arrive damaged, please provide me with a clear photo of the damaged item within 7 days of the order date, and I will be happy to repair or replace the item for you.

There will be no replacements on items that have been damaged by perfume, lotion, cream, salt water, or any harsh chemicals or substances. With each item, you will receive a "Care Card" in order to guide you on care for your jewellery piece. It is ideal to remove your jewellery before bathing/showering, swimming, cleaning etc, and store in the cotton pouch provided ensuring it is away from artificial light.